Our people are at the heart of our business, not least in ensuring the quality of the customer experience; this is why we are determined to continually focus on our team engagement.
Employee wellbeing is high on our agenda. At Motorpoint, when we talk about supporting our employees with their wellbeing, it covers all four areas: mental, emotional, physical and financial.
Mental Health First Aiders (‘MHFAs')
We have over 30 trained MHFAs and have made it a compulsory training module for all managers in our business. In addition every Motorpoint branch has two trained MHFAs to support the teams locally. All of our HR Business Partners are also formally qualified.
We continue to partner with Sovereign Healthcare to provide a 24-hour employee support counselling hotline and financial support for key health treatment including optical support, physical therapy and dental care.
Emotional wellbeing – One Big Dream scheme
Our One Big Dream scheme gives the gift of time and flexibility, and allows an individual to take time out, once a month, fully paid to do something that matters to them. We only ask that employees do something that will genuinely drive their happiness. This benefit has received immensely positive feedback and has been used across an array of activities. The diversity of people’s selection demonstrates just how important it is to apply the flexibility to our employee benefits in order to have a real impact on personal wellbeing. We also give extra leave for birthdays, moving house and getting married.
Since its launch in 2018 my MoT, our employee discount portal has delivered £37,000 savings to our employees on their everyday purchases.
We continue to emphasise the importance of employee wellbeing and the critical role employers play in providing support to colleagues. We continue to build on our support package in this area and ensure that we regularly emphasise the importance of being open about these issues, regularly encouraging colleagues to also be open and to support each other, while providing additional support to colleagues.
Talent development at Motorpoint
Talent and succession planning is at the core of enabling our growth. We run the internationally recognised Navigator and Springboard programmes provided by specialist consultants every year and applications are open to everyone in the business.
Coaching is a core part of our culture. Our Senior Leadership Team actively mentors a number of our emerging leaders to develop these individuals to reach their full potential, with the guidance of an impartial designated contact.
Engaging/Listening to our employees
At Motorpoint employee engagement and advocacy is at a record high. We have been accredited with a 3* employer rating by Best Companies, showing ‘world class’ levels of employee engagement. The prestigious accolade was awarded after we received an exceptional grading in the Best Companies’ bHeard employee survey covering staff well-being, pay and benefits, personal growth, leadership and more. This result has led to us once again being ranked in the Top 100 Best Companies To Work For in the UK. In 2021 we were ranked 18th in the Top 100 Best Companies to Work For 2021, a huge improvement since the last Best Companies event exceeding our previous highest ranking of 42 by 24 places. Alongside our position at number 18 in the Top 100 Best Companies to Work For list, Motorpoint was listed 1st in the Automotive Sector Best Companies to Work list.
Our rankings in external independent platforms also remain really high and saw us maintain a Glassdoor rating of 4.5+ out of 5 throughout 2020.
Turning up the volume on employee voice and ensuring that we are really connecting with what matters most is essential. We have invested in our communication platforms and team as well and use virtual touch points to stay connected to employees and host our regular listening forums.
These are done via Happy Hours where our CEO hosts two forums a month.