Why invest?
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Investment case
✓ More than 25 years of customer insight and innovation
✓ Retail sales of nearly new vehicles – mainly focused on those under four years and less than 40,000 miles
✓ Increased use of data to inform buying and pricing decisions meaning we always deliver great value for customers
✓ Trade sales through digital auction site for vehicles not meeting our retail criteria
✓ Nationwide store network and significant opportunities across the country remain
✓ Industry leading inventory management, vehicle reconditioning, logistics and store operations expertise
✓ Agility, reacting with speed to market conditions helping ensure continued market share growth
✓ Lean cost base
✓ Working hard to be the most environmentally friendly used car retailer
Digital transformation providing opportunities for growth
Customers prefer to buy used cars on an omnichannel basis, combining digital channels with physical touchpoints
- Relentless focus on customer experience
- Shift to online provides operating model opportunities
- Website improvements boosting traffic
- Significant investments in technology and marketing
- Expanding digitally led car buying service
- Improvements to wholesale digital selling experience