Our people

Our people are at the heart of our business, not least in ensuring the quality of the customer experience; this is why we are determined to continually focus on our team engagement.

Employee wellbeing

Employee wellbeing is high on our agenda. At Motorpoint, when we talk about supporting our employees with their wellbeing, it covers all four areas: mental, emotional, physical and financial.

Mental Health First Aiders (‘MHFAs')

We have over 48 trained MHFAs and have made it a compulsory training module for all managers in our business. In addition, every Motorpoint store has two trained MHFAs to support the teams locally. All of our HR Business Partners are also formally qualified.

Partnerships

We continue to partner with Sovereign Healthcare to provide a 24-hour employee support counselling hotline and financial support for key health treatment including optical support, physical therapy and dental care. 

We also partner with the Retail Trust who support with emotional wellbeing, personal legal guidance, financial guidance/debt support and critical incident support.

Emotional wellbeing – One Big Dream scheme

Our One Big Dream scheme gives the gift of time and flexibility, and allows an individual to take time out, once a month, fully paid to do something that matters to them. We only ask that employees do something that will genuinely drive their happiness. This benefit has received immensely positive feedback and has been used across an array of activities. The diversity of people’s selection demonstrates just how important it is to apply the flexibility to our employee benefits in order to have a real impact on personal wellbeing. We also give extra leave for birthdays, moving house and getting married.

Financial wellbeing

Since its launch in 2018 my MoT, our employee discount portal has delivered over £55,000 savings to our employees on their everyday purchases.

We continue to emphasise the importance of employee wellbeing and the critical role employers play in providing support to colleagues. We continue to build on our support package in this area and ensure that we regularly emphasise the importance of being open about these issues, regularly encouraging colleagues to also be open and to support each other, while providing additional support to colleagues.

Talent development at Motorpoint

Talent and succession planning is at the core of enabling our growth. We run the internationally recognised Navigator and Springboard programmes provided by specialist consultants every year and applications are open to everyone in the business.

Coaching is a core part of our culture. Our Senior Leadership Team actively mentors a number of our emerging leaders to develop these individuals to reach their full potential, with the guidance of an impartial designated contact.

Engaging/Listening to our employees

Employee voices are important to us and we run engagement surveys regularly. We ran our internal engagement ‘Driving Seat Survey’ in February 2024. The results of the survey showed that there is a strong sense of pride in working for Motorpoint and our teams remain focused and engaged with the customer experience.

Our CEO is keen to hear feedback from all levels across the business and regularly holds ‘Happy Hour’ sessions, whereby team members can attend to ask questions and discuss areas for improvement across the business.

The Senior Leadership Team (SLT) spend a significant amount of time in stores speaking to colleagues at all levels. They obtain feedback from team members face to face in our stores and preparation sites across the country, helping us understand the issues faced by our team members and driving action to make improvements to our team member experience.